Shipping policy
ROBWELL HOME FITNESS Solutions — Shipping Policy
Last updated: June 2026
Processing Time All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations & Estimated Delivery Times
United Kingdom
- Standard Shipping (Free): 7–14 business days
- DHL Express: 3–5 business days
European Union
- Standard Shipping (Free): 10–18 business days
- DHL Express: 5–7 business days
International (USA, Canada, Australia & other countries)
- Standard Shipping (Free): 14–21 business days
- DHL Express: 5–10 business days
Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment's progress.
Customs, Duties & Taxes ROBWELL ships from our fulfilment partners internationally. Your order may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order.
Lost or Delayed Shipments If your order has not arrived within the estimated delivery window, please contact us at [your support email] and we will investigate with the carrier on your behalf.
Damaged Items If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund as appropriate.
Contact Us For any shipping enquiries, please reach out to us at micowelljack@gmail.com or through our contact page.